Last Updated: March 8, 2026
These Terms and Conditions of Sale (hereinafter “Terms”) are offered by Solys, owner and operator of the Solys brand.
For the purposes of these Terms:
“Site”
The website https://solys-us.com and all of its pages.
“Products”
Wellness and comfort devices and related accessories sold on the Site.
“Seller”
The brand Solys.
“Customer”
Any individual or legal entity purchasing one or more Products on the Site.
“Consumer”
Any individual acting for purposes outside their trade, business, craft, or profession.
Browsing or placing an order on the Site implies full acceptance of these Terms.
These Terms define the rights and obligations of the Seller and the Customer in the context of the online sale of wellness and comfort devices.
The Seller reserves the right to modify these Terms at any time.
The applicable Terms are those in effect on the date of the order.
The Site is freely accessible to any Customer.
Placing an order constitutes acceptance of these Terms.
For any inquiries, the Customer may contact Solys:
Email: contact@solys-us.com
Contact form: available on the Site
Mail: address provided in the legal notices
Our support team aims to respond within 1 business day.
For faster assistance, please include:
-first and last name
- order number
- email used for purchase
- description of your request
The Products offered are those visible on the online catalog, accompanied by descriptions.
Product photos are not contractually binding and may vary slightly depending on screen settings or production batches.
Order process:
- Add Products to the shopping cart
- Confirm personal information
- Choose shipping method
- Complete secure payment
- Receive order confirmation by email
The Customer is responsible for providing accurate information.
The sale is considered final once payment has been successfully processed.
The Seller reserves the right to refuse or cancel any order suspected of fraud, unauthorized transactions, or abuse of promotional offers.
Prices are indicated in U.S. Dollars (USD).
Prices displayed on the Site include applicable taxes where required but exclude shipping costs unless otherwise stated.
Accepted payment methods include:
- credit card
- debit card
- Apple Pay
- PayPal
- other payment methods available at checkout
Payments are processed through secure third-party payment providers.
Solys does not store or have direct access to the Customer’s banking information.
Orders are primarily shipped within the United States. Availability for other destinations may vary depending on product availability and shipping options.
Shipping costs and delivery estimates are displayed during checkout.
Delivery times are estimates and may vary depending on carrier operations, destination, customs procedures, or events outside our reasonable control.
If a package arrives visibly damaged, the Customer should contact Solys customer support as soon as possible and provide supporting photos.
Customers may return eligible products within 90 days of delivery according to the conditions outlined in our Return & Refund Policy.
To qualify for a return:
- the product must be in original condition
- all accessories and packaging must be included
Return shipping costs are the responsibility of the Customer unless the item is defective or incorrect.
Refunds are processed within 3 business days after inspection of the returned product.
Depending on the payment provider, it may take up to 14 business days for the refund to appear on the Customer’s account.
Products sold on the Site benefit from applicable legal warranties as required by law, including the implied warranty of merchantability.
Except as required by law, Solys disclaims all other warranties, whether express or implied.
Products are intended for general wellness and comfort purposes only.
Solys shall not be held liable for:
- improper use of the Product
- failure to follow product instructions
- normal wear and tear
- indirect, incidental, or consequential damages arising from the use of the Products
Customers agree to contact Solys customer support before initiating any chargeback or payment dispute.
Solys shall not be held responsible for delays or failure to perform obligations caused by events beyond reasonable control, including but not limited to:
- natural disasters
- strikes
- transportation disruptions
- government actions
- public health emergencies
All content present on the Site, including texts, images, graphics, logos, and trademarks, remains the exclusive property of Solys or its partners.
Any reproduction or use without prior written authorization is strictly prohibited.
Personal data collected through the Site is used for:
- order processing
- customer support
- communication related to purchases
Solys does not sell personal data to third parties.
Customers may exercise their rights to access, correct, or delete their data by contacting:
More details are available in our Privacy Policy.
These Terms are governed by and interpreted according to the laws of the State of Wyoming, USA.
In the event of a dispute, Customers are encouraged to contact Solys customer support to seek an amicable resolution.
If no resolution is reached, disputes may be submitted to the competent courts of the State of Wyoming.
