Last Updated: March 8, 2026
This Shipping Policy applies to orders placed on solys-us.com for delivery within the United States. Orders are primarily shipped within the United States. Availability for other destinations may vary depending on product availability and shipping options.
By placing an order on our website, you agree to the terms outlined below regarding processing times, delivery estimates, shipping fees, and order tracking.
Processing Time
Orders are typically processed within 1 to 2 business days.
Orders placed on weekends or holidays may be processed on the next business day.
Estimated Delivery Times
Delivery times begin after the order has been processed.
Estimated delivery times:
Priority Shipping:
3 to 6 business days after processing
Standard Shipping:
7 to 10 business days after processing
Please note that delivery times are estimates only and may vary depending on carrier operations, weather conditions, or other external factors.
During peak seasons or holidays, delivery times may be longer than usual.
We offer free standard shipping on all orders delivered within the United States.
Any optional premium shipping methods will be displayed at checkout if available.
All orders are shipped with a tracking number.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
You may track your shipment through the carrier's website using the provided tracking number.
Address Changes
If you need to update your shipping address, please contact us within 6 hours of placing your order at:
After this period, we cannot guarantee that changes can be made if the order has already entered processing or shipment.
Incorrect Address
Customers are responsible for ensuring that the shipping information provided at checkout is accurate and complete.
If a package is returned to us due to an incorrect or incomplete address, we may offer:
-reshipment of the order (shipping fees may apply), or
- a refund for the order
If your package arrives visibly damaged:
-refuse the package with the carrier if possible, or
-contact us immediately if the package was delivered in your absence.
Please provide:
-your order number
-photos of the damaged packaging or product
Our support team will review the issue and provide appropriate assistance.
We process orders quickly to ensure fast delivery.
If you wish to cancel an order, please contact us within 6 hours of placing your order at:
Once an order has entered processing or shipment, it may no longer be canceled.
While we aim to meet all estimated delivery timelines, delays may occur due to factors outside our control.
These factors may include:
- carrier delays
- severe weather conditions
- customs inspections
- transportation disruptions
- public holidays or peak shipping periods
Solys is not responsible for delivery delays caused by carriers or external logistics events.
For information regarding product returns and refunds, please refer to our Return & Refund Policy.
Products may be returned within 90 days of delivery according to the conditions described in that policy.
If you have any questions regarding shipping or delivery, please contact us at:
