💬 Questions? The Solys Team is here to help.
Our priority is to provide fast and reliable customer support.
We aim to respond within 1 business day.
📧 Email:
contact@solys-us.com
For the fastest resolution, we recommend contacting us by email and including your order number.
Order Processing Time
Orders are typically processed within 1 to 2 business days.
Most orders are processed the same day.
Estimated Delivery Times
• Priority Shipping: 3–6 business days after processing
• Standard Shipping: 7–10 business days after processing
Please note that delivery times may occasionally vary during holidays or high shipping volume periods.
To ensure efficient fulfillment, items in your order may ship from different fulfillment centers depending on inventory availability.
This means your order may arrive in multiple packages and items may be delivered on different days.
You will receive tracking information for each shipment.
If your package experiences a delay beyond the estimated delivery timeframe, our support team will review the situation and work with the carrier to resolve the issue.
If a shipment is confirmed as lost in transit, we will arrange either:
✅ A replacement shipment
or
✅ A full refund
📧 Report delivery issues at:
contact@solys-us.com
Because orders are prepared quickly, we recommend contacting us as soon as possible after placing your order if you need to request:
• A cancellation
• An address update
• A product change
📧 Please email:
contact@solys-us.com
Include "Order Update Request" in the subject line for faster handling.
Once an order has entered the fulfillment process, modifications may no longer be possible.
If your item arrives damaged or defective, we will resolve the issue as quickly as possible.
Please email us with:
• Your order number
• A brief description of the issue
• A photo or short video showing the problem
Depending on the situation, we will offer:
✅ A replacement product
or
✅ A full refund
Our goal is to ensure a smooth and positive customer experience.
Accepted Payment Methods
Solys accepts secure payments via:
• Visa
• Mastercard
• American Express
• PayPal
• Major international bank cards
Protecting your personal information is a priority at Solys.
We use industry-standard security measures including:
• SSL encryption during data transmission
• Secure payment processing systems
• PCI-DSS compliant payment infrastructure
Your information is never sold or shared without appropriate safeguards.
