We reply as fast as possible — usually within a few hours. 📧 Email us anytime at: contact@solys-us.com
Processing Time: 1 to 2 business days
Estimated Delivery Time:
Priority Shipping: 3 to 6 business days after processing
Standard Shipping: 7 to 10 business days after processing
⚠️ Most orders are processed in under 6 hours. Please contact us quickly if you need to make any changes.
During holidays and peak periods, delivery times may be slightly longer than usual due to high volume.
To optimize delivery speed, some Solys products may ship from different warehouses. 👉 This means you may receive multiple parcels. 👉 It is normal if your items don’t arrive on the same day.
Most multi-parcel orders arrive within the standard delivery window.
Our Guarantee: If any item hasn’t arrived within 30 business days, we will: ✅ Issue a full refund immediately. ✅ Let you keep the item if it arrives later.
📧 Report a missing item at: contact@solys-us.com
Can I cancel or modify my order? We prepare orders quickly — often within 6 hours.
You have a 6-hour window after purchase to request:
- A cancellation
- An address update
- A product change
Action: Send us an email immediately at: contact@solys-us.com
Note: After that window, your order is likely already packed or shipped and can no longer be modified.
The item I received is damaged or defective Rare, but if it happens, we fix it immediately.
Email us at contact@solys-us.com and include:
- Your order number
- A brief description of the issue
- A photo or short video showing the problem
We will offer either: ✅ A free replacement, or ✅ A full refund
Your satisfaction is our priority.
What payment methods do you accept? On Solys, you can securely pay with:
- Visa / Mastercard / American Express
- Debit cards
- PayPal
- Major bank cards
Is my personal information secure? Absolutely. Protecting your data is non-negotiable at Solys. We use: 🔒 SSL encryption during transmission 🔒 AES-256 encryption for storage 🔒 PCI-DSS compliant payment systems
Your information is never sold, shared, or stored without strict security controls.
